Frequently asked questions
How do I book a taxi or tour?
Share your pickup, destination, dates and group size using the enquiry form. Review the prepared message and send it by WhatsApp or email. A booking is confirmed only after the agreed payment and a confirmation email or invoice.
Are fares fixed or customised?
Quotes depend on the route, dates, vehicle, number of travellers and chosen services. Ask for a written total showing taxes, tolls, parking, driver charges and any permit or sightseeing costs before paying.
Can you arrange Bagdogra or NJP pickup?
Yes. You can request a pickup from Bagdogra Airport or New Jalpaiguri railway station. Share your arrival details with the team so they can confirm the meeting point and transfer schedule.
Can I customise a tour package?
Yes. The itineraries are starting points. Request changes to the duration, overnight stops, vehicle and sightseeing preferences. Your confirmed itinerary and inclusions will be shared before booking.
Are North Sikkim trips always available?
No. Access depends on road conditions, weather and local permissions. Ask the team to confirm current availability and document requirements for your dates before making travel arrangements.
How do cancellations work?
Contact the team with your booking details. The published policy provides a 90% refund at 30 or more days before travel, 50% at 15–29 days, and no refund under 15 days. Review the cancellation page and your written booking terms.
Last updated: · Reviewed by the Your Tours & Travels team, Siliguri.