A smoother start to your trip.

Before your flight or train arrives

Send the arrival service number, date, lead passenger name, passenger count and luggage needs. Confirm the exact airport or station. NJP, Siliguri Junction, Bagdogra Airport and Pakyong Airport are different pickup points.

Agree on a meeting point

Ask where to meet after collecting your bags. Keep your phone reachable, and contact the team if an exit or arrival timing changes. Avoid assuming terminal-door waiting or porter services are included.

Discuss delays and waiting

Request the waiting allowance and any additional charge in writing. A delayed flight or train can affect the driver’s schedule; tell the travel team as soon as you know about a change.

Choose the first night sensibly

If arriving late, compare a Siliguri overnight stay with an immediate hill transfer. Your destination, road conditions and comfort preferences determine the better plan.

For departure transfers

Work backwards from the flight or train departure with a realistic buffer. Tell the team about any sightseeing you hope to add; an extra stop should never be assumed to fit inside the fastest possible driving estimate.

Choose your arrival route